1. In order to start a return you must sign in to your account or create an account with the email address associated with the original order.
2. Once signed into your account, review your order, select the item(s) you would like to return, and choose the reason for the return.
3. Submit your request and receive an RMA number with return instructions.
Returns are only accepted for item(s) purchased on buffusa.com within 30 days of the purchase date (COVID exceptions apply*). Item(s) must be unworn, unwashed, undamaged and on original packaging. We do not accept returns for any used items.
Once the item(s) have been received a refund will be issued to the original form of payment within one week of processing your return.
Buff, Inc. is not responsible for returned packages lost in transit and will only assume responsibility for items delivered to and signed for by the BUFF Receiving Department.
We do not process exchanges. Instead you will need to initiate a return for a refund and place a new order for the prefered item(s).
For questions, please email our Customer Service Department at firstname.lastname@example.org.
*COVID Exception: To return item(s) purchased between March 1, 2020 and March 28, 2021, item(s) must be returned within 30 days of issuance of RMA number.