FREQUENTLY ASKED QUESTIONS

Ordering

• Where do Website Orders Ship From?
• Do you ship to P.O. boxes and military APO/FPO addresses?
• Do you ship internationally?
• Which credit cards do you accept online?
• Can I order an item that is out-of-stock?

Products

• Where can I find more information on the BUFF Filter Mask?
• What is BUFF Multifunctional Headwear?
• What do you mean by “semi-seamless”?
• What is GORE Windstopper^®?
• What is Insect Shield^®?
• What is Polygiene^® odor control?
• What is Polartec^® microfleece and what makes it better than generic fleece polyester?
• What is CoolNet UV+^® fabric?
• What is the UPF rating for CoolNet UV+^® Multifunctional Headwear?
• What is the difference between microfiber and Coolmax^®?
• How is BUFF Multifunctional Headwear made?
• How is BUFF Multifunctional Headwear seamless?
• How do I morph my BUFF Multifunctional Headwear into all those cool, different "Ways to Wear"?
• How do I wash my BUFF Headwear?
• Does BUFF Multifunctional Headwear come in only one size?
• Where is the 100% natural Merino Wool from?
• What is breathability and why is it so important when outdoors?
• What is “moisture wicking” and why is it so important?
• What factors allow the fabric from BUFF sun protective products to block UV rays?
• Will my BUFF Multifunctional Headwear stretch too much and lose its shape?

Support

• What is your warranty?
• What is your privacy policy?
• Where can I find a local store that carries BUFF products?
• How do I know that I bought an Original BUFF product vs. some competitor’s product?
• How do I contact BUFF?
• Can I get a BUFF sticker?

Ordering

• Where do Website Orders Ship From?

  Website orders are shipped from the BUFF® distribution center located in Franklin, Massachusetts
• Do you ship to P.O. boxes and military APO/FPO addresses?

  Yes, but only by USPS. Please select the USPS shipping option at checkout.
• Do you ship internationally?

  Buff, Inc. does not ship internationally, nor do we accept credit card transactions from credit cards from outside the US.
• Which credit cards do you accept online?

  Visa, Mastercard, American Express - We do not except international credit cards. US cards only.
• Can I order an item that is out-of-stock?

  Our online store will not allow you to purchase an out-of-stock item. If you would like to know approximate availability of that item, please contact us at 707.569.9009.

Products

• Where can I find more information on the BUFF Filter Mask?

  Visit the BUFF Filter Mask FAQ's Page.
• What is BUFF Multifunctional Headwear?

  BUFF Multifunctional Headwear is the product that started the seamless, multifunctional headwear revolution. First developed in 1992 by founder and creator, Joan Rojas. Performance head and neckwear designed to morph into a multitude of different garments in seconds, allowing its wearer to change their headwear on the fly while offering protection from the elements during a wide range of outdoor activities and sports.
• What do you mean by “semi-seamless”?

  Most of our semi-seamless products combine a section that is seamless with a section that has been sewn to another type of fabric, like fleece or GORE Windstopper^® in our cold-weather product models. The BUFF Merino Wool Multifunctional Headwear is semi-seamless because it does not have a vertical seam, rather it’s sewn on the top and bottom to prevent unraveling. The BUFF Headband is also semi-seamless because it has a double layer of CoolNet UV+^® fabric sewn together on the inside of the headband.
• What is GORE Windstopper^®?

  GORE^® Windstopper^® is a high-performance technology that is completely windproof, water resistant, and delivers maximum breathability. BUFF Windproof products are constructed with GORE^® Windstopper^® to keep you comfortable in cold and windy weather conditions.
• What is Insect Shield^®?

  Insect Shield^® technology is integrated into several of our BUFF Headwear products and repels many biting insects, including: mosquitoes, ticks, ants, flies, chiggers and midges (no-see-ums). It is odorless, invisible and last up to 70 washes. Its active ingredient is a man-made version of a natural insect repellent found in certain types of chrysanthemum plants. EPA Registration No. 74843-2 . Check out our blog post about Insect Shield^® for more information.
• What is Polygiene^® odor control?

  Polygiene^® odor control is bonded to BUFF CoolNet UV+^® products to permanently prevent the growth of odor-causing bacteria and fungi at the source. Polygiene^® uses low concentrations of silver salt (silver chloride), which has antimicrobial properties that last the lifetime of the fabric. 
• What is Polartec^® microfleece and what makes it better than generic fleece polyester?

  Polartec^® fleece is made from 100% polyester velour fabric and provides the warmth without the weight by trapping air to retain body heat. It’s highly breathable, durable, machine washable and dries quickly. Unlike generic fleece, Polartec^® fleece maintains its insulating ability and non-pilling appearance after repeated launderings.
• What is CoolNet UV+^® fabric?

  CoolNet UV+^® fabric is 95% recycled - engineered with REPREVE^® performance microfiber, HeiQ cooling technology, Polygiene^® odor control and has a 4-Way, seamless, ULTRA STRETCH fabric construction that features UPF 50+ sun protection. Fabric Content: 95% REPREVE^® Polyester made from recycled water bottle with 5% Elastane.
• What is the UPF rating for CoolNet UV+^® Multifunctional Headwear?

  CoolNet UV+^® Multifunctional Headwear has a UPF rating of 50+, which is the highest possible rating.
  UPF 50+: Ultraviolet Protection Factor (UPF) measures the amount of UV radiation that penetrates a fabric and reaches your skin. A fabric rated with a UPF of 50 will allow only 1/50th of the sun’s UV rays to pass through. In other words, it blocks 49/50ths or 98% of the UV radiation. UPF 50+ is the highest possible rating. Samples of fabrics have been tested for UV protection by LEITAT—Textile Technology Institute in accordance with the standard AS/NXS4399:1996 “Sun protective clothing--Evaluation and Classification.”
• What is the difference between microfiber and Coolmax^®?

  Coolmax^® is a more technical, four-channel fiber with advanced moisture wicking capabilities compared to basic microfiber. Coolmax^® also provides certified UV protection, blocking 95% of UV rays and is a bit softer to the touch compared to basic microfiber.
• How is BUFF Multifunctional Headwear made?

  BUFF Mutlifunctional Meadwear is created through a proprietary knitting process using a special 100% polyester yarn called microfiber, in which the thinness of each filament is less than 1 dtex. The pores on the external surface of the textile become very small to prevent water and wind from passing through the fabric, but simultaneously ensure that the pores on the inside surface are big enough to make the fabric highly breathable.
• How is BUFF Multifunctional Headwear seamless?

  BUFF Mutlifunctional Headwear is made with special knitting machines that weave in a tubular manner creating a unique product with no irritating seams or hems.
• How do I morph my BUFF Multifunctional Headwear into all those cool, different "Ways to Wear"?

  Please watch our how to wear.
• How do I wash my BUFF Headwear?

  For the majority of BUFF products we recommend that you hand wash in warm water with mild soap. Because of their quick-drying fabric, you can simply lay flat to dry. Do not use fabric softener as it clogs the textile’s pores. Do not dry clean. Do not bleach and only use mild soap. Do not iron. See the material tab located on each product page for care instructions specific to each product.
• Does BUFF Multifunctional Headwear come in only one size?

  Our Mutifunctional Headwear comes in a few different sizes. We have an adult size that fits most adults, an XL adult size, a junior size that fits kids 4-11 years old, and two Dog neckwear sizes.
• Where is the 100% natural Merino Wool from?

  Humanely sourced from Australia. 
• What is breathability and why is it so important when outdoors?

  Breathable garments have pores that allow the moisture to escape, keeping you comfortable. If moisture is allowed to build up in your clothing, it becomes damp and once you stop moving the dampness draws heat away, causing your body to cool down very quickly. This can be dangerous in cold weather in the outdoors.
• What is “moisture wicking” and why is it so important?

  Moisture wicking relates to synthetic materials that have been developed specifically to channel perspiration away from the skin. Any moisture that can be moved away from the skin will keep you dry and comfortable while active.
• What factors allow the fabric from BUFF sun protective products to block UV rays?

  Factors that contribute to UPF ratings are: composition of the yarns (polyester), tightness of the weave/knit (tighter the weave the more UV blocked), color (darker colors block more UV), stretch (more stretch lowers UPF rating), moisture (lower rating when wet), condition (worn/faded garments have reduced rating) and finishing (some fabrics are treated with UV absorbing chemicals).
• Will my BUFF Multifunctional Headwear stretch too much and lose its shape?

  No, BUFF Mutlifunctional Headwear will maintain its shape due to its 4-way lateral stretch.

Support

• What is your warranty?

  Buff, Inc. is proud to design, create manufacture all BUFF® headwear products in-house at our facility in Spain, which allows us to constantly and continually improve upon our product offerings and provide the best service. If you are not satisfied with one of our products at the time you receive it, or if it does not perform to your approval, please return it to us for a full refund or exchange. Please visit returns for more information.
• What is your privacy policy?

  Please visit our privacy page.
• Where can I find a local store that carries BUFF products?

  Please visit our dealers page to find a store near you.
• How do I know that I bought an Original BUFF product vs. some competitor’s product?

  All BUFF products always have at least one BUFF logo printed or an embroidered BUFF logo tag sewn onto the garment.
• How do I contact BUFF?

  Please visit our contact us page.
• Can I get a BUFF sticker?

  Yes! We'd be happy to provide you with BUFF branded stickers. All you need to do is send us your request along with a self-addressed, stamped envelope. Please include your email address with your request so we can contact you with any questions.
  
  Send your request and self-addressed, stamped envelope to:
  
  Sticker Request
  Buff, Inc.
  133 Aviation Blvd., Suite 105
  Santa Rosa, CA 95403
  
  Please allow us 3 weeks for delivery.
  
  Doing something cool with your sticker? Share it with us on social media!