FREQUENTLY ASKED QUESTIONS

Ordering

• Do you ship to P.O. boxes and military APO/FPO addresses?
• Do you ship internationally?
• Which credit cards do you accept online?
• Can I order an item that is out-of-stock?

Products

• What is BUFF® Headwear?
• How is BUFF® multifunctional headwear seamless and what are the benefits of it being seamless?
• What do you mean by “semi-seamless”?
• What is GORE Windstopper®?
• What is Insect Shield®?
• What is Polygiene® active odor control?
• How do I wash my BUFF® Headwear?
• How is BUFF® multifunctional headwear made?
• How do I morph my BUFF® multifunctional headwear into all those cool, different "Ways to Wear"?
• What is Polartec® microfleece and what makes it better than generic fleece polyester?
• What is Coolmax® fabric?
• What is the difference between microfiber and Coolmax®?
• Does BUFF® multifunctional headwear come in only one size?
• Will my BUFF® stretch too much and lose its shape?
• Where is the 100% natural Merino Wool from?
• What is breathability and why is it so important when outdoors?
• What is “moisture wicking” and why is it so important?
• What factors allow the fabric from the UV Multifunctional headwear to block UV rays?
• What is the UPF rating for the UV multifunctional headwear?

Custom BUFF®

• How long will it take to receive my Custom BUFF® order?
• Will you create artwork for me?
• Is there a noticeable difference between the digital and screen print process?
• What is the difference between scroll and retail packaging?
• Where can I find more details on your Custom BUFF® Program?

Support

• What is your warranty?
• What is your privacy policy?
• Where can I find a local store that carries BUFF® products?
• How do I know that I bought an Original BUFF® product vs. some competitor’s product?
• How do I contact Buff, Inc.?
• Can I get a BUFF sticker?

Ordering

• Do you ship to P.O. boxes and military APO/FPO addresses?

  Yes, but only by USPS. Please select the USPS shipping option at checkout.
• Do you ship internationally?

  Buff, Inc. does not ship internationally, nor do we accept credit card transactions from credit cards from outside the US. You can, however, place orders from corresponding distributors abroad. Learn more at BUFF® Around the World.
• Which credit cards do you accept online?

  Visa, Mastercard, American Express
• Can I order an item that is out-of-stock?

  Our online store will not allow you to purchase an out-of-stock item. If you would like to know approximate availability of that item, please contact us at 707.569.9009.

Products

• What is BUFF® Headwear?

  BUFF® Headwear is the Original Multifunctional Headwear. It’s the product that started the seamless, multifunctional headwear revolution. First developed in 1992 by founder and creator, Joan Rojas. Performance head and neckwear designed to morph into a multitude of different garments in seconds, allowing its wearer to change their headwear on the fly while offering protection from the elements during a wide range of outdoor activities and sports.
• How is BUFF® multifunctional headwear seamless and what are the benefits of it being seamless?

  BUFF® mutlifunctional headwear is made with special knitting machines that weave in a tubular manner creating a unique product with no irritating seams or hems.
• What do you mean by “semi-seamless”?

  Most of our semi-seamless products combine a section that is seamless with a section that has been sewn to another type of fabric, like fleece or GORE Windstopper® in our cold-weather product models. The Wool BUFF® is semi-seamless because it does not have a vertical seam, rather it’s sewn on the top and bottom to prevent unraveling. The Headband BUFF® is also semi-seamless because it has a double layer of Coolmax® fabric sewn together on the inside of the headband.
• What is GORE Windstopper®?

  Windstopper® high-performance products block the fiercest wind, rain and cold and are constructed by laminating GORE®’s special membrane to functional fabrics like microfiber or fleece. Windstopper®’s membrane is also durable and water-repellent. Please visit the GORE Windstopper® website for more information.
• What is Insect Shield®?

  Insect Shield® technology is integrated into several of our BUFF® headwear products and repels many biting insects, including: mosquitoes, ticks, ants, flies, chiggers and midges (no-see-ums). It is odorless, invisible and lasts 70 washings. Its active ingredient is a man-made version of a natural insect repellent found in certain types of chrysanthemum plants. EPA Registration No. 74843-2 Please visit the Insect Shield® website for additional information.
• What is Polygiene® active odor control?

  Polygiene® technology is integrated into every piece of BUFF® headwear to keep you fresh in action (except the Wool BUFF® and Gloves). Silver ions prevent the growth of odor-causing bacteria. Polygiene® is only applied to the microfiber/Coolmax® fabric of any BUFF® product, not to any product with fleece. For more information please visit the Polygiene® website.
• How do I wash my BUFF® Headwear?

  For the majority of BUFF® products we recommend that you hand wash in warm water with mild soap. Because of their quick-drying fabric, you can simply lay flat to dry. Do not use fabric softener as it clogs the textile’s pores. Do not dry clean. Do not bleach and only use mild soap. Do not iron. See the material tab located on each product page for care instructions specific to each product.
• How is BUFF® multifunctional headwear made?

  BUFF® mutlifunctional headwear is created through a proprietary knitting process using a special 100% polyester yarn called microfiber, in which the thinness of each filament is less than 1 dtex. The pores on the external surface of the textile become very small to prevent water and wind from passing through the fabric, but simultaneously ensure that the pores on the inside surface are big enough to make the fabric highly breathable.
• How do I morph my BUFF® multifunctional headwear into all those cool, different "Ways to Wear"?

  Please watch our how to wear video.
• What is Polartec® microfleece and what makes it better than generic fleece polyester?

  Polartec® fleece is made from 100% polyester velour fabric and provides the warmth without the weight by trapping air to retain body heat. It’s highly breathable, durable, machine washable and dries quickly. Unlike generic fleece, Polartec® fleece maintains its insulating ability and non-pilling appearance after repeated launderings. For additional information, please visit Polartec®’s website.
• What is Coolmax® fabric?

  Coolmax® is a highly technical, four-channel fiber that forms a transport system, which pulls moisture away from the skin to the outer layer of the fabric. It then dries that moisture faster than any other fabric and thermoregulates the body. Please visit the Coolmax® website for more information.
• What is the difference between microfiber and Coolmax®?

  Coolmax® is a more technical, four-channel fiber with advanced moisture wicking capabilities compared to basic microfiber. Coolmax® also provides certified UV protection, blocking 95% of UV rays and is a bit softer to the touch compared to basic microfiber.
• Does BUFF® multifunctional headwear come in only one size?

  Our mutifunctional headwear comes in a few different sizes. We have an adult size that fits most adults, an XL adult size, a junior size that fits kids 4-11 years old, and two Dog neckwear sizes.
• Will my BUFF® stretch too much and lose its shape?

  No, BUFF® headwear will maintain its shape due to its two-way lateral stretch.
• Where is the 100% natural Merino Wool from?

  Australia.
• What is breathability and why is it so important when outdoors?

  Breathable garments have pores that allow the moisture to escape, keeping you comfortable. If moisture is allowed to build up in your clothing, it becomes damp and once you stop moving the dampness draws heat away, causing your body to cool down very quickly. This can be dangerous in cold weather in the outdoors.
• What is “moisture wicking” and why is it so important?

  Moisture wicking relates to synthetic materials that have been developed specifically to channel perspiration away from the skin. Any moisture that can be moved away from the skin will keep you dry and comfortable while active.
• What factors allow the fabric from the UV Multifunctional headwear to block UV rays?

  Factors that contribute to UPF ratings are: composition of the yarns (polyester), tightness of the weave/knit (tighter the weave the more UV blocked), color (darker colors block more UV), stretch (more stretch lowers UPF rating), moisture (lower rating when wet), condition (worn/faded garments have reduced rating) and finishing (some fabrics are treated with UV absorbing chemicals).
• What is the UPF rating for the UV multifunctional headwear?

  The UV BUFF® averages a UPF of 20+. It has been tested for UV protection by AITEX and LEITAT – Textile Technology Institutes in accordance with the standard AS/NZS4399:1996 “Sun protective clothing – Evaluation and Classification”, results ranged from 93.3% to 96.7%, averaging 95% UV protection.

Custom BUFF®

• How long will it take to receive my Custom BUFF® order?

  The Custom BUFF® process typically takes about 8 weeks to complete, from design proposal to delivery. It can take more or less time depending on how quickly the approval process takes and the quantity ordered.
• Will you create artwork for me?

  No. Our Custom BUFF® Design Team will assist with adapting your designs and applying your logos to our templates, but can't create logos or original artwork for you.
• Is there a noticeable difference between the digital and screen print process?

  No. Tests have shown that there are no noticeable differences between our digital and screen print projects.
• What is the difference between scroll and retail packaging?

  With scroll packaging, each Buff® headwear item is individually rolled tightly and bound with a paper wrapper. The wrapper has information about your Buff® Headwear and instructions on how to wear it. Retail packaging is our standard cardboard retail packaging. Both options are included in the cost of your Custom Buff® order.
• Where can I find more details on your Custom BUFF® Program?

  For more information on our Custom program you may visit our Custom page or email our Custom Department at custombuff@buffusa.com. 

Support

• What is your warranty?

  Buff, Inc. is proud to design, create manufacture all BUFF® headwear products in-house at our facility in Spain, which allows us to constantly and continually improve upon our product offerings and provide the best service. If you are not satisfied with one of our products at the time you receive it, or if it does not perform to your approval, please return it to us for a full refund or exchange. Please visit returns for more information.
• What is your privacy policy?

  Please visit our privacy page.
• Where can I find a local store that carries BUFF® products?

  Please visit our dealers page to find a store near you.
• How do I know that I bought an Original BUFF® product vs. some competitor’s product?

  All BUFF® products always have at least one BUFF® logo printed or an embroidered BUFF® logo tag sewn onto the garment.
• How do I contact Buff, Inc.?

  Please visit our contact us page.
  
• Can I get a BUFF sticker?

  Yes! We'd be happy to provide you with BUFF branded stickers. All you need to do is send us your request along with a self-addressed, stamped envelope. Please include your email address with your request so we can contact you with any questions.
  
  Send your request and self-addressed, stamped envelope to:
  
  Sticker Request
  Buff, Inc.
  133 Aviation Blvd., Suite 105
  Santa Rosa, CA 95403
  
  Please allow us 3 weeks for delivery.
  
  Doing something cool with your sticker? Share it with us on social media!