We strive to provide our customers with the highest quality products and best possible customer care. If you are not satisfied with your purchase, simply return it in its original condition with the packaging for a full refund within 30 days of purchase.
If there are any discrepancies with your order, please call our Customer Service Department M–F 8am – 4pm PST at 707.569.9009, or email us at firstname.lastname@example.org.
Products purchased from Authorized Dealers (online or in-store) must be returned to that dealer for return or exchange.
Buff, Inc. accepts returns from U.S. customers only. Customers abroad will need to refer to Buff® distributor’s return guidelines from that country and then contact their distributor. Visit “Buff Around the World”
Simply refer to the packing slip provided with your order for return instructions and address label. Please also include the following information:
- Your name
- Return address
- Convenient phone number to reach you during the day
- List of items sending back
- Reason for return
- Please return your items using a traceable shipping method with delivery confirmation, such as: FedEx, UPS or USPS
- Buff, Inc. is not responsible for packages lost in transit and will only assume responsibility for items delivered to and signed for by our Receiving Department.
- Returned items must be unworn, unwashed, and undamaged.
- Turnaround time for returns and exchanges is normally 2-3 weeks (including transit time) if the item is in stock. Refunds will be issued to your credit card within 4 days of processing your return once the item(s) have been received by Buff, Inc.
- Replacements will be treated as new orders where shipping changes may apply.
- Items sent in for warranty replacement will not be returned.
Please send all returns to:
133 Aviation Blvd. Ste 105
Santa Rosa, CA 95403